Understanding Jagex Account Guardian

What is Jagex Account Guardian?
Jagex Account Guardian (or JAG) is an optional security feature that provides an enhanced level of security to help RuneScape players protect their account. Once enabled JAG limits in-game access for your account to specific devices, which have been authorised by you.
 

Devices can be added temporarily or permanently, as well as being removed at any time using your registered email account and some security questions.

With JAG enabled, unrecognised devices will be blocked from accessing RuneScape and will need to go through some security checks before access is granted, even if the current password is known.

How do I enable Jagex Account Guardian?

At the bottom of the runescape homepage click the profile &settings link under the heading account and log into your account.

Go to the Jagex Account Guardian tab and click enable.

An email will then be sent to your registered email address.

Open the email from us (subject: enable your jagex account guardian) and click the link inside. Check your junk/spam folder if you can’t find it!

Log into your account and carefully select 5 security questions. Once set these cannot be changed!

Comfier that you understand that the security questions cannot be changed and that they may appear in a random order when making changes to JAG. You will be asked to answer your security questions when making changes to JAG.

Press enable when you have finished.

JAG is now protecting your account. During the next 60 minutes you can add as many devices from your current location as you wish, just log into game from each device. During this time the Jagex Account Guardian will be monitoring your account. Following this initial setup period any logins from unrecognized devices will trigger the additional security checks.

Please note: to enable and use JAG, you need to have access to the email address that’s registered to your runescape account.

Remember to set up JAG on each of your runescape accounts for maximum security.

  

Where do I manage my Jagex Account Guardian settings?

At the bottom of the Runescape homepage click the profile & setting link under the heading account and log into your account.

Go to the Jagex Account Guardian tab.

In this menu you can do the following:

View a list of authorized devices, when they were added, and their duration.

Delete devices

Disable JAG

When will I be asked to enter my security questions?

We will only ever ask you for your security answers in the following situations:

Enable JAG

Adding devices to JAG

Deleting devices from JAG

Disabling JAG

Jagex will never ask you for your security questions/ answers by email in the forums or in game. Ever! Beware of phishing and scamming.

Why can’t I make any changes to the Jagex Account Guardian for 24 hours?

Repeated failure to answer the security questions correctly in changes being prohibited for 24 hours for your security.

When a change to Jag is requested we first send an email to the Validated address, when the link in that email is clicked you are then asked to answer 3 of the security questions.

If you don't make the failed attempts contact your email provider as your email account has been compromises. Scan your computer for any viruses and reset your password.

Can I applay Jagex Account Guardian to more than one Runescape account?
You can take advantage of the enhanced security on all of your RuneScape accounts.

Currently, JAG is only available for RuneScape accounts. In the future, we plan to roll out JAG for use on all existing (and new) Jagex accounts.
 

Do I need to have a registered email address to use Jagex Account Guardian?
Yes. JAG needs to verify that you are the account owner and it does this by sending an email to the registered email account.

1. Registering an email is a very simple process, just follow these steps: At the bottom of the RuneScape homepage click the Profile & Settings link under the heading ‘Account’.
2.After logging in, navigate to the ‘Email Communication and Settings’ section and follow the instructions.

I have another question about Jagex Account Guardian.
If you have any questions relating to JAG that have not been covered in this FAQ, we have set up a temporary contact address JAG@Jagex.com for you to contact our Customer Support team.

Please only use this email address to contact us about JAG related issues. Non-JAG related emails will be ignored.

How does Jagex identify devices?
For your security this is top secret.

How do i disable Jagex Account Guardian?
For account security reasons we recommend that you don’t disable JAG.

Once JAG is disabled the additional security measures are removed and your account will be accessed with only username and password information.

1. To disable JAG, at the bottom of the RuneScape homepage click the Profile & Settings link under the heading‘Account' and log into your account.
2. Navigate to the ‘Jagex Account Guardian’ tab, scroll to the bottom of the list of devices and click 'disable Jagex Account Guardian'
3. An email will then be sent to your registered email address.
4. Open the email from Jagex (subject: Disable your Jagex Account Guardina) and click the link inside. Check your junk/spam folder if you can't find it.
5. Login and you will be presented with your five security questions in a random order.
6. Enter your answer and click submit. The answer must be entered exactly as they were when you first set them.
7. JAG has now been disabled.
You can re-enable Jagex Account Guardian at anytime from the Account Setting page.

Where can I get more information on the Jagex Account Guardian?
If you have any questions relating to JAG that have not been covered in this FAQ, the Jagex has set up a temporary contact address JAG@Jagex.com for you to contact our Customer Support team.

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